Refund policy

At Antique Interior, every piece is thoughtfully handcrafted, often using reclaimed and repurposed materials. Because many of our products are custom-made or made to order, we maintain a strict but fair return policy.

Customized & Bespoke Products

All customized or bespoke items are non-returnable and non-refundable. Once a custom order has been confirmed and production has started, it cannot be canceled, returned, or refunded.

Eligible Returns

Returns are only accepted under the following circumstances:

  • The product arrives completely damaged during shipping, or

  • The customer receives a wrong or irrelevant product that does not match the order.

To be eligible for a return, the issue must be reported within 48 hours of delivery.

Customers must provide:

  • Clear photos of the product

  • Photos of the packaging

  • Order details

These should be sent to our support team for verification.

Return Approval

Once the issue is reviewed and approved by our team, we will arrange a return or replacement depending on the situation.

If the product is confirmed to be damaged or incorrect, customers may choose one of the following options:

  • Replacement of the product, or

  • Full refund of the product value

Non-Eligible Returns

We do not accept returns or refunds for:

  • Customized or bespoke products

  • Minor variations in color, texture, or grain (due to natural reclaimed materials)

  • Change of mind after purchase

  • Normal wear or damage caused after delivery

Refund Processing

If a refund is approved, it will be processed within 7–10 business days after the returned product is received and inspected.

Refunds will be issued using the original payment method where possible.

Contact Us

If you experience any issues with your order, please contact us with your order details and supporting photos. Our team will assist you as quickly as possible.